Important: inspect every LTL pallet before you sign. Signing the delivery receipt without noting damage immediately releases both the shipping carrier and Serg Supply from liability, and no claim can be filed for any damage present at delivery. To keep a claim possible, you must write down all damage clearly and legibly on the driver's delivery receipt with the driver present, and the driver must sign it. Then take a photo of the signed receipt as proof. See the LTL Delivery Inspection Protocol below.

Processing & Production Times

Most Rigwell products are made to order. Production begins after your order is placed and payment is confirmed. Lead times vary by product and current shop capacity.

Estimated production lead times are listed on each product page and are updated regularly. These are estimates, not guarantees, and complex or custom configurations may require additional time.

You will receive an order confirmation immediately after purchase. If your order includes custom diagrams or schematics that require your approval, production will not begin until we receive your written approval.

Order type	Lead time
Standard kits	See the individual product page for current estimates
Custom orders	Begins once you give written approval of your design diagram or schematic
In-stock items	Typically ship within 3–5 business days of confirmed payment

How We Ship

We ship throughout the contiguous United States using two main methods, depending on the size and weight of your order.

FedEx / UPS. Used for smaller items, hardware, and accessories. Tracking is provided at shipment. Carrier policies apply once a package is in transit, and address changes or rerouting are not guaranteed.

LTL Freight. Used for full cabinet kits, and heavy assemblies. Shipments are palletized and require a scheduled delivery appointment. LTL delivery timelines cannot be guaranteed and may be affected by weather, carrier routing changes, or scheduling. We are not responsible for carrier-caused delays once a shipment is in transit.

Shipping Destinations

We offer free shipping on most products to the contiguous 48 United States. Shipping to Hawaii or Alaska incurs additional shipping costs.

If you are located outside our shipping area and would like to place an order, please contact us at support@rigwell.com to discuss options.

LTL Delivery Inspection Protocol

Freight shipments are handled by third-party carriers and are subject to federal freight claim regulations. To stay eligible for damage coverage, follow these steps at the time of delivery.

1. Do not refuse delivery. Refusing a shipment before inspection complicates claims and can result in costly return freight fees. Always accept the delivery first.
2. Inspect before the driver leaves. Walk around the entire pallet and examine the packaging on all sides. Do not let the driver leave until you have finished your inspection.
3. Write all damage on the delivery receipt before signing. With the driver present, write clear, legible, specific descriptions of all damage directly on the Bill of Lading (BOL) or delivery receipt, even if the damage looks minor. Writing “subject to inspection” alone is not enough. If you sign without noting damage, the carrier and Serg Supply are released from liability and no claim can be filed for that damage.
4. Have the driver sign for the damage. The driver must sign the receipt acknowledging the damage you noted. Without the driver's signature, we cannot place a claim.
5. Photograph the signed receipt. Take a clear photo of the receipt showing your damage notes and the driver's signature. This copy is your proof that the driver signed for damage present at delivery.
6. Photograph everything. Take clear photos of the outer packaging, strapping, pallet condition, and any visible damage before unpacking.
7. Unpack and document within 24 hours. Unpack your order promptly and photograph any concealed damage (damage not visible from the outside). Keep all original packaging materials.
8. Report any damage to us immediately. Email support@rigwell.com with your photos, including the photo of the signed delivery receipt.

Order & Shipment Tracking

Tracking information is emailed to you when your order ships. For LTL freight orders, you will typically receive a PRO number (freight tracking number) that you can use on the carrier's website to check shipment status.

Once your shipment reaches your local terminal, the LTL carrier will contact you to schedule a delivery appointment. Please make sure your contact information is accurate at checkout, and respond promptly to scheduling calls to avoid storage fees.

If you have questions about your shipment status, contact us at support@rigwell.com and we will follow up with the carrier.