Returns:
If an issue arises due to a defect or damage, we will work with you to determine the most appropriate resolution.
Returns for reasons beyond manufacturing defects are solely at the discretion of Rigwell. For return authorization, please email support@rigwell.com before shipping. No returns will be accepted without prior authorization. If a return is authorized, a shipping label will be provided to the customer, and shipping costs may be deducted from the refund amount.
Refunds will be processed upon receipt of the product at Rigwell HQ in like-new condition and free from damage.
Returned items must be unused, uninstalled, and in original condition to be eligible for exchange. Items showing signs of installation, modification, or damage may not qualify for return or exchange.
Rigwell is not responsible for stolen or lost packages marked as delivered or signed for, but will make efforts to collaborate with customers and the shipper to locate packages.
Rigwell reserves the right to make minor changes and updates to designs as needed, so the products depicted in images may not be identical to the current items.
*Products that do NOT qualify for returns: All Rigwrap orders are considered final once payment is received. Rigwrap’s are made custom for each order and are specific to the customers vehicle and color choices. For this reason we can not resell them and do not offer refunds. Additionally all custom products are considered final sale. All discounted products are also considered final sale and no returns are accepted. All items manufactured by a vendor other than Rigwell are not able to be returned.
Canceled Orders:
Orders may be changed or cancelled only if production has not yet begun. If a request is made to change or cancel an order after production has begun but before shipment, a 25% restocking fee will apply to reflect labor and materials already committed. Production is considered to begin once work is performed specifically for your order, including but not limited to custom drafting, engineering, or schematic preparation for customer review.
Orders that include custom design or engineering work are non-cancellable once that work has been initiated. Orders cannot be cancelled after shipment.
Cancelling or changing orders of third-party products are subject to approval, and only if the product has not yet been shipped.
We appreciate your understanding and cooperation in acknowledging these terms before placing an order. If you have any questions or concerns, feel free to reach out to our customer support team.
Warranty:
Rigwell stands firmly behind the quality of our products. Rigwell provides a Limited 12 Month Warranty on both parts and workmanship for the original purchaser of the product. This warranty specifically covers products manufactured by Rigwell. It's important to note that Rigwell does not warrant or assume any liability for installation errors, normal wear and tear, etc.
For third-party products sold by Rigwell or on Rigwell's website, the warranty responsibility lies with the respective manufacturer. Customers are advised to directly contact those companies for any warranty-related concerns.
Warranty claims will be addressed by either correcting the issue, replacing with similar parts (subject to availability) or providing current version parts. If a product is discontinued, reasonable efforts will be made to resolve any issues. In cases where the item cannot be fixed, is subject to replacement, and the product is no longer available, store credit will be issued.
Cosmetic Damage - Rigwell is dedicated to ensuring that our products arrive in excellent condition. While we take great care in packaging, occasional scratches and damage may occur during shipping. In such instances, the resolution is at the discretion of our customer service team.
Returns and warranties are determined solely by Rigwell. To initiate a claim, please contact support@rigwell.com.
Shipping:
Rigwell offers free shipping to the lower 48 states for most products. Any orders placed outside of the 48 states will be charged shipping after the order is placed and correct shipping charges are calculated. Shipments to Hawaii and Alaska will involve an additional charge. It's important to be aware that all shipping charges are provided as good faith estimates, and for certain items shipped to remote locations, additional shipping charges may apply.
